Bachelor of Engineering (BEng) (Hons) Web Technologies
About me in a nutshell
My name is Lukasz Swigowski and I am a Product Designer and Web Developer based in Edinburgh. A strong all-rounder. Design thinking master with an accessibility and inclusive design mindset. I am currently Senior User Experience Designer at NHS Eductaion for Scotland1. Previously UI and Interaction Lead at NDS Scotland2 and UI/UX Designer at Student Loans Company3.
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I have been designing and creating web products for more than 21 years, focusing on UX, UI, IxD and Product Design. I hold a Bachelor of Engineering with Honours in Web Technologies. I am a certified Scrum Master, an IBM Design Thinking Co-Creator, and more.
IBM Enterprise Design Thinking Co-Creator
Scrum Master Accredited CertificationTM
Product Strategy Micro-Certification (PSC)TM
Mastering Systems Thinking in Practice
IBM Artificial Intelligence (AI) Essentials Framework
Institute of Health and Social Care Management Member
Brands and services I worked with
User experience
Crafting digital experiences that feel seamless and intuitive. Every interaction should be effortless, guiding users naturally without unnecessary friction. With a strong foundation in research and strategy, designs are shaped to anticipate needs, streamline processes, and deliver real value. From initial concepts to final execution, the focus remains on continuous refinement and improvement. Collaboration is key, ensuring alignment between design, product, and engineering teams to create solutions that truly enhance the user journey.
User interface
Clarity, consistency, and usability drive every design decision, ensuring an experience that is both visually engaging and highly intuitive. Scalable design systems are built to evolve with the product, maintaining flexibility without sacrificing structure. A fast-paced, iterative approach keeps designs fresh and aligned with user needs, combining aesthetic precision with real-world functionality. The result is a UI that enhances every interaction, creating a smooth, efficient, and visually compelling experience.
Web development
Strong digital experiences are built on a foundation of clean, efficient, and scalable development. Every project prioritises performance, accessibility, and seamless execution, ensuring smooth interactions across all devices. The bridge between design and development is carefully managed, transforming creative concepts into high-performing digital solutions. Whether refining front-end performance, optimising load speeds, or developing intuitive interactive elements, the focus is always on delivering robust, future-proof solutions that work as well as they look.
Design process
Design projects need a unique and reliable process to achieve planned goals. By applying methods and Human-Centered Design4, the entire process becomes more effective. I also use some new emerging methodologies and frameworks to design and deliver outstanding products. This is where Lego Serious Play meets Design Thinking, Shap-Up and Agile methods. to make entire process more effective.
Design Council Double Diamond
IBM Enterprise Design ThinkingTM
LEGO Serious Play MethodologyTM
Basecamp Shape-up FrameworkTM
Human-Centred DesignTM
Discovery Discipline - FOCUSED FrameworkTM
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1. Discover
2. Define
3. Develop
4. Deliver
Empathize
Understanding of the problem
1:1 interviews
Diary studies
Surveys
Define
Analyzing observations and synthesizing them
Card sorting
Empathy mapping
Journey mapping
Ideate
Generating ideas and concepts
Architecture
User Stories
Design principles
Prototype
Producing specific features of the product
Wireframes
Prototypes
Interactions
Iterate, iterate and iterate
Resources and tools
I'd like to share some of my resources with you. These will be helpful for planning, controlling your processes, and creating workshops. Most files are licensed under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)5 licence.
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Design specification
Template to describe details of the project for designers and developers.
(87KB -.docx Word document)
download
CC BY-SA 4.0
Empathy map
Creating empathy map for different user groups.
(76KB - .pdf file)
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CC BY-SA 4.0
Red Route Analysis
Identify which tasks are used frequently and by the largest audience.
(56KB - .pdf file)
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CC BY-SA 4.0
Persona sheet
Creating quick personas. Ideal resource for the workshops.
(112KB - .pdf file)
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CC BY-SA 4.0
MoSCoW sheet
Printable sheet to prioritize your requirements.
(82KB - .pdf file)
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CC BY-SA 4.0
Paper for designers
Gridded and doted paper sheets ready to print. Standard and whitelines
(287KB - .zip file)
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CC BY-SA 4.0
Upcoming events
UX Scotland
Wednesday, 11 June 2025
John McIntyre Conference Centre, The University of Edinburgh, Pollock Halls, 18 Holyrood Park Rd, Edinburgh EH16 5AY, UK
UX Scotland is a conference for designers, researchers and other user-centred professionals to come together to learn, share and connect.
Hosted in the beautiful city of Edinburgh, our curated event experience includes a mixture of inspiring keynotes, engaging sessions and interactive workshops. It's an ideal setting to meet and share experiences with fellow practitioners and leading experts.
GovCamp Scotland
Thursday, 19 June 2025
Edinburgh Futures Institute, The University of Edinburgh, 1 Lauriston Pl, Edinburgh EH3 9EF
The main thing is an interest in exploring what is working well, what more could be done, what could be done differently, and who might be able to collaborate in making it happen.
Latest Medium Article
TL;DR
[ 1 ] NHS Education for Scotland (NES) is the national special NHS health board with a responsibility to develop and deliver education and training for those people who work in NHS Scotland. NES is responsible for developing and delivering healthcare education and training for the NHS, health and social care sector and other public bodies https://www.nes.scot.nhs.uk/ [ ↵ Go back ]
[ 2 ] NES Digital Service (NDS) was set up by the Scottish Government in June 2018, following the publication of the Digital Health and Care Strategy for Scotland. NDS have been transformed into NES Technolodgy Service [ ↵ Go back ]
[ 3 ] Student Loans Company is a non-profit making government-owned organisation that administers loans and grants to students in universities and colleges in the UK. SLC is an executive non-departmental public body, sponsored by the Department for Education. https://www.gov.uk/slc [ ↵ Go back ]
[ 4 ] Human-Centered Design aka HCD (ISO 9241-210:2019) is an approach to problem-solving commonly used in process, product, service and system design, management, and engineering frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. https://www.iso.org/standard/77520 [ ↵ Go back ]
[ 5 ] Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) - you can copy and redistribute the material in any medium or format and/or remix, transform, and build upon the material for any purpose, even commercially. https://creativecommons.org/licenses/by-sa/4.0 [ ↵ Go back ]